| Aeroflot Group | All the companies (self-sufficient legal persons), linked by financial and economic ties, which carry out coordinated business on the air transport market, of which JSC Aeroflot is the head (parent) company and corporate centre, based on its significant or dominant stakes in the other companies |
| Aviation security | Protecting air traffic from illegal interference, all the measures and resources necessary for achieving such protection |
| BSP/ARC (Billing and Settlement Plan/Airline Reporting Corporation) | Systems for settlement between agents and airlines. BSP is an international settlement system between agents and airlines organised by IATA, which enables sales of air transport services on neutral forms (not assigned to any specific airline), helps airlines to expand their presence on the air transport market, minimises financial risks, lowers expenses on maintenance of the sales system, and speeds up the accounting system by use of electronic technologies. The purpose of BSP is to raise the efficiency of interactions between airlines and agent networks. ARC is a system used in the USA, which is analogous to BSP |
| Cargo load factor | Ratio of tonne kilometer actually flown to maximum tonne kilometer capacity, expressed in percent |
| Code sharing | An agreement on the joint use of route codes, enabling one and the same route to be sold by two companies under their own brands and with a distinct route number for each company. Either of the airlines in the agreement can be the actual provider of transport service on the route |
| Electronic ticket (e-ticket) | A way of documenting sale and control of air transport without record of a physical medium (special accounting form). All information relating to transport of a specific passenger (routes, fare, service class, sum paid, duties, etc.) is contained in an electronic ticket file, located in a database of the relevant carrier. E-tickets are not necessarily associated with sale of transport services via the internet, although it is easier to sell electronic tickets than ordinary tickets via the Internet |
| Flight safety | Capacity to provide air transport services without risk to people’s life or health |
| Hub | Term used to describe an airport where transport routes converge and where there is a large share of transit passengers, including airports where the timetable of incoming and outgoing flights is organised in such a way as to minimise transit time between any one flight and the maximum number of other flights |
| IATA (International Air Transportation Association) | An international association created in 1945 to foster cooperation between airlines to ensure the safety, reliability, and cost efficiency of flights in consumers’ interests. Members of the association now include 270 airlines from 140 countries worldwide. IATA website: www.iata.org |
| ICAO (International Civil Aviation Organisation) | Created as a result of the Chicago Convention on International Civil Aviation, signed in 1944. The ICAO is a specialised institution within the UN, responsible for the development of international standards, recommended practice and rules in the technical, economic and legal realms of international civil aviation. ICAO website: www.icao.int |
| IOSA (International Operational Safety Audit) | An international audit of operational safety, which includes the following aspects of airline operations: organisation and management system; flight operations; aircraft engineering and maintenance; ground handling; operational control and flight dispatch; cabin crew; aviation security; cargo operations and transport of hazardous cargo |
| ISO | International Organisation for Standardisation |
| ISO 9000 | A series of international standards for creation of a quality control system at an enterprise, consisting of a number of reccommendations for raising business process efficiency |
| JSC Aeroflot | Open Joint Stock Company Aeroflot — Russian Airlines, created by Russian Government Orders № 267 (01.04.1993) and № 314 (12.04.1994), carrying out air transportation of passengers, baggage, mail and cargo, and also providing services based on an operator’s certificate and the appropriate licences |
| Market capitalisation | Total market value of the shares of a company |
| Marketing partner | A party and/or airline that has the right to use its code on the flight of a partner operator and to show its code under the ‘carrier’ heading on tickets for a code-sharing flight, but which does not carry out technical and ground handling or operating control of the aircraft that makes the code-sharing flight |
| Passenger kilometers (PKM) | Transporting one passenger over a distance of one kilometer |
| Passenger load factor | Ratio of the number of revenue passenger kilometers flown to total available seat kilometers. Expressed in percent |
| Passenger turnover | Measures the volume of air transport operations. Calculated by multiplying the number of paying passengers carried on each stage of a flight by the distance of the flight stage. Expressed in passenger kilometers |
| Seat kilometer | Measure of an airline’s passenger traffic capacity, based on one seat flying a distance of one kilometer |
| TCC | Transport and Clearing Chamber |
| Tonne kilometer (TKM) | Transporting one tonne of paying load (passengers at 90 kg per passenger, cargo and post) over a distance of one kilometer |